Welcome to Luxury Cup Store’s FAQ page. Here, we address common inquiries about our exquisite collection of German craftsmanship, ensuring your experience with us is as seamless and enjoyable as unwrapping a piece of history itself.
Product Information
What types of beer steins and products do you offer?
We specialize in authentic German beer steins and related merchandise, including Antique Style Beer Steins, German Military and Historical Steins, Cobalt Blue Steins, Crystal Beer Steins, German Christmas Ornaments, Advent Calendars, and unique German gifts. Each piece reflects traditional craftsmanship and heritage.
Are your products authentic German craftsmanship?
Yes, all our products are sourced to embody centuries of German artistry. From hand-painted designs to intricate etchings, we ensure authenticity and quality in every item, making them perfect for collectors and enthusiasts.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
How do I place an order?
Simply browse our collections, select your desired items, and proceed to checkout. You’ll be guided through a secure payment process, and an order confirmation will be sent to your email.
Shipping & Delivery
Where do you ship to?
We offer global delivery to most regions, excluding a few remote areas in Asia and isolated locations due to logistical constraints. We continuously review and expand our coverage.
What are your shipping options and times?
We offer two shipping methods:
– Standard Shipping (DHL or FedEx): $12.95 flat fee, delivery within 10-15 business days after processing.
– Free Shipping (EMS): For orders of $50 or more, delivery within 15-25 business days after processing.
Order processing takes 1-2 days, during which we meticulously pack your items for safe transit.
Do you provide tracking information?
Yes, once your order is dispatched, you’ll receive a tracking number to monitor its journey from our El Paso hub to your doorstep.
Returns & Refunds
What is your return policy?
We accept returns within 15 days of delivery if the item does not meet your expectations. Please contact us at [email protected] to initiate a return. We strive to make the process hassle-free.
Are there any conditions for returns?
Items must be in original condition with packaging. Due to the collectible nature of our products, we ensure careful inspection upon return to maintain quality standards.
Account & Customer Service
How can I contact customer service?
For any questions or assistance, email us at [email protected]. Our team is dedicated to providing prompt and helpful support.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save preferences, and enjoy a smoother shopping experience.
Thank you for choosing Luxury Cup Store. We are honored to bring a slice of German artistry to your home and collections.