At Luxury Cup Store, we are Stewards of Authentic German Heritage, dedicated to bringing you the finest collection of traditional German beer steins and heritage gifts. Each piece in our collection is a testament to history and unparalleled craftsmanship. Your satisfaction is our utmost priority, and we strive to make your experience with us as exceptional as the items we curate.

Shipping Information

We are proud to serve collectors and enthusiasts across the globe (excluding select remote areas and parts of Asia). Please review our shipping options and timeframes below:

Order Processing: All orders are carefully hand-packed and processed within 1-2 business days.

Shipping Methods & Delivery Times:

  • Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after dispatch. Flat rate fee of $12.95.
  • Free Shipping: Available on orders over $50, shipped via EMS. Delivery within 15-25 business days after dispatch.

You will receive a tracking number via email once your order ships, allowing you to follow your parcel’s journey to your doorstep.

Returns & Exchanges Policy

We want you to be completely delighted with your purchase. If for any reason you are not satisfied, we offer a straightforward returns and exchanges process for most items within 15 days of you receiving your order.

To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. You must also have your original proof of purchase.

Please Note: Due to their fragile, collectible, and sometimes personalized nature, the following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Crystal Beer Steins (Due to extreme fragility)
  • German Christmas Ornaments (Seasonal and fragile items)
  • German Advent Calendars and Cards (Time-sensitive products)
  • Any item that has been used, altered, or is not in its original condition.

Initiating a Return or Exchange: A Step-by-Step Guide

  1. Contact Us: Within 15 days of receipt, please email us at [email protected] with your order number and details about the product you wish to return or exchange. We will reply with a Return Merchandise Authorization (RMA) number and specific instructions. Returns without an RMA number cannot be processed.
  2. Pack the Item Securely: Please repack the item in its original, sturdy packaging with all included documentation and accessories. We highly recommend using additional padding to ensure this piece of heritage arrives back at our workshop safely.
  3. Ship the Package: Mail your return package to the address provided in your RMA instructions. We strongly advise you to use a trackable shipping service and purchase shipping insurance, as you are responsible for the item until it arrives back with us.
    Luxury Cup Store
    Returns Department (RMA #: [Your Provided Number])
    3946 Spring Avenue
    EL PASO, US 61738

Refunds and Reimbursement

Once we receive and inspect your returned item, we will send you an email notification regarding its status.

  • Approved Returns (Refunds): If your return is approved, your refund will be processed to your original method of payment (Visa, MasterCard, JCB, or PayPal) within 5-7 business days. Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear on your statement.
  • Exchanges: For approved exchanges, we will ship the replacement item to you as soon as possible, using the same shipping method as your original order.

Please note that the original cost of Standard Shipping ($12.95) is non-refundable. For orders that qualified for Free Shipping, the cost of return shipping to our facility is the responsibility of the customer.

Damaged or Defective Items

We deeply regret if one of our carefully packaged items arrives damaged. In the unlikely event this occurs, please contact us immediately at [email protected] within 48 hours of delivery. Please include your order number and clear photos of the damaged product and its packaging. We will promptly arrange for a replacement or a full refund, including any shipping costs.

Thank you for entrusting Luxury Cup Store with your collection. We are honored to be your source for authentic German heritage.

Sincerely,
The Luxury Cup Store Team