Welcome to Luxury Cup Store, your premier destination for authentic German heritage products. These Terms and Conditions govern your use of our website and services. By accessing our site and making a purchase, you agree to be bound by these terms.
1. Introduction
Luxury Cup Store (“we,” “us,” or “our”) operates the website luxurycupstore.com, specializing in authentic German beer steins, glassware, and heritage gifts. Our products celebrate traditional craftsmanship and German cultural heritage.
2. User Obligations and Responsibilities
By using our website, you agree to:
- Provide accurate and complete information when creating an account or making a purchase
- Maintain the confidentiality of your account credentials
- Use the website only for lawful purposes
- Not attempt to undermine the security or integrity of our systems
- Be responsible for all activities that occur under your account
- Verify that products purchased comply with any import regulations in your country
3. Product and Service Description
We take great care to accurately represent our products through descriptions and images. However, please note:
- Colors may vary slightly due to monitor settings and photography limitations
- All measurements are approximate
- While we showcase the craftsmanship of each piece, natural variations in materials may occur in handcrafted items
- Some items may have minor imperfections that attest to their authentic handmade nature
Our collection includes: German Beer Steins, Crystal Beer Steins, German Christmas Ornaments, German Advent Calendars, Heritage Gifts, and other carefully curated items representing German culture and tradition.
4. Orders and Payment Terms
Order Process: When you place an order, you will receive an acknowledgment email. This is not an acceptance of your order. Acceptance occurs only when we dispatch your items.
Pricing: All prices are displayed in US Dollars. We reserve the right to adjust prices at any time, but changes will not affect orders already accepted.
Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. Payment is processed securely at the time of order.
Shipping:
- Orders are processed within 1-2 business days
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)
- We ship globally except to select remote areas and parts of Asia
5. Returns and Exchanges
We want you to be completely satisfied with your purchase. Our return policy includes:
- Returns accepted within 15 days of receipt
- Items must be unused, in original packaging, and in the same condition as received
- Original proof of purchase required
- The following cannot be returned unless damaged or defective:
- Crystal Beer Steins (due to extreme fragility)
- German Christmas Ornaments (seasonal and fragile)
- German Advent Calendars and Cards (time-sensitive)
- Personalized items
- Any used or altered products
- Standard shipping fee ($12.95) is non-refundable
- Customers are responsible for return shipping costs on free shipping orders
To initiate a return, please contact us at [email protected] for a Return Merchandise Authorization (RMA) number.
6. Intellectual Property
All content on this website, including images, text, logos, and product designs, is the property of Luxury Cup Store or our suppliers and is protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.
The traditional designs featured on our products may incorporate historical patterns and motifs that reflect German cultural heritage. These are presented with respect for their cultural significance.
7. Liability Limitations
Luxury Cup Store shall not be liable for:
- Any indirect, special, or consequential damages arising from product use
- Damages resulting from improper care or handling of products
- Delivery delays caused by circumstances beyond our control (customs, weather, etc.)
- Minor variations in color or design that are inherent to handmade items
Our total liability for any claim related to your purchase shall not exceed the purchase price of the item in question.
8. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal information. Our Privacy Policy (available on our website) details how we collect, use, and safeguard your data.
9. Governing Law
These Terms and Conditions are governed by the laws of the State of Texas, United States. Any disputes shall be subject to the exclusive jurisdiction of the courts located in El Paso County, Texas.
10. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the modified terms.
11. Contact Information
Thank you for choosing Luxury Cup Store. We are honored to serve as stewards of authentic German heritage and appreciate the opportunity to share these traditional crafts with you.